Job Summary:
Fresher Jobs Hub is seeking motivated and tech-savvy recent graduates to join our team as Remote Tech Support Specialists. This exciting night shift opportunity offers a dynamic work environment where you will provide technical assistance to clients and customers, troubleshoot software and hardware issues, and offer solutions in a timely and efficient manner. This position is ideal for fresh graduates looking to kickstart their careers in tech support, with the flexibility of remote work and the opportunity to gain hands-on experience in the field.
Key Responsibilities:
- Provide remote technical support to customers via phone, email, or chat.
- Troubleshoot and resolve software and hardware issues, ensuring minimal disruption for customers.
- Assist customers in setting up and configuring software applications, network systems, and devices.
- Maintain a professional and courteous demeanor while handling customer inquiries and resolving issues.
- Document customer interactions, issues, and resolutions in the support ticket system.
- Collaborate with other team members to identify and resolve complex technical problems.
- Provide feedback to improve product functionality and customer service processes.
- Stay up-to-date with the latest technology trends and tools to offer optimal support.
Required Skills and Qualifications:
- A recent graduate with a degree or diploma in Computer Science, Information Technology, or a related field.
- Strong interest in technology and troubleshooting technical problems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts in simple terms.
- Ability to work independently and manage time effectively in a remote work environment.
- Basic knowledge of operating systems (Windows, MacOS, Linux) and software applications.
- Familiarity with networking concepts and troubleshooting.
- Strong problem-solving skills and attention to detail.
- A proactive and customer-centric attitude.
Experience:
- This is an entry-level position, so no prior professional experience is required.
- Any internships, academic projects, or personal experience related to tech support, IT troubleshooting, or customer service is a plus.
Working Hours:
- Night shift hours (flexible schedules available within the designated shift window).
- Availability to work on weekends and holidays may be required.
Knowledge, Skills, and Abilities:
- Solid understanding of basic networking concepts, internet browsers, email clients, and common software applications.
- Ability to troubleshoot common technical issues in a remote setting.
- Familiarity with remote desktop tools and ticketing systems.
- Strong attention to detail and the ability to multi-task.
- Customer-focused attitude with an emphasis on delivering a positive support experience.
- Willingness to learn and stay current with technological advancements in the field.
Benefits:
- Work-from-home flexibility.
- Night shift premium pay.
- Comprehensive training and mentorship.
- Opportunity for career advancement within the company.
- Health and wellness benefits (for eligible employees).
- Paid time off and holidays.
- Gain hands-on experience in a rapidly growing tech support industry.
- Collaborative and supportive team environment.
Why Join Fresher Jobs Hub:
At Fresher Jobs Hub, we are passionate about helping recent graduates build successful careers. As a growing company, we offer our team members the opportunity to grow professionally while working in an inclusive and dynamic work environment. Our remote positions provide the flexibility to work from the comfort of your home, and our comprehensive training programs ensure you have the tools you need to succeed. Join us and take your first step toward an exciting career in tech support!
How to Apply:
To apply for this position, please submit your resume along with a brief cover letter outlining your interest in the role and why you would be a good fit for the position. Be sure to include any relevant coursework, certifications, or personal projects that demonstrate your technical skills.
Apply directly on our website or send your application to us. We look forward to hearing from you!