Work-from-Home Technical Support Specialist

Progressive Technology

Available Locations: Manila, Metro Manila

Job Description

Job Summary


Progressive Technology is looking for a dedicated and resourceful Technical Support Specialist to join our fast-growing remote support team. This role involves assisting customers in troubleshooting software and hardware issues, providing guidance through complex systems, and delivering top-tier service across various communication channels. If you're passionate about technology, customer satisfaction, and remote work, we’d love to hear from you.



Key Responsibilities



  • Provide first-level technical support via phone, email, and chat for software, hardware, and network-related issues.

  • Diagnose and resolve customer concerns by walking them through step-by-step solutions.

  • Escalate unresolved issues to senior technical support engineers or relevant departments.

  • Maintain detailed and accurate records of customer interactions in the ticketing system.

  • Collaborate with internal teams to improve support processes and customer satisfaction.

  • Stay updated on company products, system changes, and new technologies.

  • Educate customers on self-service options and best practices.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Basic understanding of computer systems, mobile devices, and other tech products.

  • Ability to explain technical information clearly to non-technical users.

  • Strong customer service orientation with a problem-solving mindset.

  • Comfortable working independently and managing multiple tasks.



Experience



  • Minimum of 1 year of technical support or customer service experience is preferred.

  • Experience with remote support tools, ticketing systems (e.g., Zendesk, Freshdesk), or CRM platforms is a plus.

  • Recent graduates with strong IT knowledge and communication skills are also encouraged to apply.



Working Hours



  • Flexible working hours based on shift rotation (Morning, Afternoon, or Evening).

  • Full-time commitment required (minimum 40 hours/week).

  • Occasional weekend or holiday support may be necessary.



Knowledge, Skills, and Abilities



  • Familiarity with operating systems (Windows, macOS, Android, iOS).

  • Knowledge of internet and network troubleshooting.

  • Ability to stay calm and professional under pressure.

  • Self-motivated with excellent time management and organizational skills.

  • A strong team player with a proactive attitude toward learning.



Benefits



  • 100% Remote Work – Work comfortably from your home anywhere in the country.

  • Competitive salary based on experience.

  • Paid training and certification programs.

  • Health & wellness benefits (where applicable).

  • Internet reimbursement for work purposes.

  • Career growth and advancement opportunities within a global company.



Why Join Progressive Technology?


At Progressive Technology, we believe in empowering our team members through flexibility, innovation, and continuous learning. We are committed to fostering a culture where your contributions are recognized, your ideas matter, and your career can thrive from day one. Join a supportive remote team where technology meets human connection.



How to Apply


Interested candidates are invited to submit their updated resume and a brief cover letter outlining their relevant experience to us with the subject line: "Technical Support Specialist – Remote Application". Shortlisted candidates will be contacted for a virtual interview.

Apply Now

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