Remote Call Center Representative - Flexible Hours

Progressive Technology

Available Locations: Manila, Metro Manila

Job Description

Job Summary


Progressive Technology is seeking dedicated, customer-oriented individuals to join our dynamic support team as Remote Call Center Representatives. This role is ideal for those who excel in communication, are driven by results, and want the flexibility of working from home. You will serve as the first point of contact for our clients, providing product or service information, resolving issues, and ensuring a smooth customer experience. This is a remote opportunity offering flexible hours that fit your lifestyle.



Key Responsibilities



  • Handle inbound and outbound customer calls in a professional and efficient manner.

  • Address customer inquiries, complaints, or support issues with patience and empathy.

  • Provide accurate, valid, and complete information using the right tools and resources.

  • Record details of customer interactions and take follow-up actions where necessary.

  • Maintain strong knowledge of company products, promotions, and processes.

  • Meet performance metrics including call handling time, customer satisfaction, and quality assurance.

  • Escalate unresolved issues to the appropriate department for further investigation.

  • Adhere to communication scripts and standard operating procedures.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Strong listening, interpersonal, and problem-solving skills.

  • Ability to multitask, prioritize, and manage time effectively.

  • A high-speed internet connection and a quiet workspace at home.

  • Comfortable working with various CRM systems and call center software.

  • High school diploma or equivalent required.



Experience



  • Previous experience in customer service, telemarketing, or call center operations is preferred but not mandatory.

  • Freshers with strong communication skills and a willingness to learn are encouraged to apply.



Working Hours



  • Flexible shifts available: Day, Evening, Night, and Weekend shifts.

  • Minimum commitment of 20 hours per week, with the option to increase hours based on performance and availability.

  • Ideal for students, stay-at-home parents, and professionals seeking supplemental income.



Knowledge, Skills, and Abilities



  • Proficient in using basic computer applications (email, web browsers, spreadsheets).

  • Ability to remain calm under pressure and deliver effective solutions.

  • Strong attention to detail and organizational skills.

  • Willingness to undergo training and continuously improve performance.

  • A positive attitude and team-oriented mindset.



Benefits



  • Work from the comfort of your home.

  • Competitive hourly pay and performance-based incentives.

  • Flexible scheduling tailored to your availability.

  • Paid training and opportunities for advancement.

  • Supportive team environment with regular feedback and coaching.

  • Access to employee wellness programs and digital tools.



Why Join Progressive Technology?


At Progressive Technology, we value innovation, integrity, and customer excellence. We are committed to providing a supportive remote environment where you can grow professionally while maintaining work-life balance. Join a company that recognizes and rewards your contribution and offers meaningful opportunities for career development.



How to Apply


To apply, please send your updated resume to us with the subject line: Remote Call Center Representative Application. Shortlisted candidates will be contacted via email for a virtual interview.


We are an equal opportunity employer and welcome applications from all backgrounds.

Apply Now

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