Online Help Desk Support - No Experience Needed

Progressive Technology

Available Locations: Manila, Metro Manila

Job Description

Job Summary


Progressive Technology is actively seeking motivated and service-oriented individuals to join our dynamic remote support team as Online Help Desk Support Specialists. This is an entry-level position requiring no prior experience—perfect for freshers, college students, and career switchers eager to break into the tech support or customer service industry. You’ll serve as the first point of contact for clients experiencing technical issues and help ensure quick and effective resolution while maintaining high standards of professionalism.



Key Responsibilities



  • Respond promptly to user inquiries via email, chat, or support tickets.

  • Troubleshoot basic technical issues related to software, hardware, or network connectivity.

  • Escalate complex problems to Tier 2 or relevant technical teams.

  • Record customer interactions and update case records accurately.

  • Deliver excellent customer service by demonstrating patience, empathy, and problem-solving skills.

  • Guide users through step-by-step solutions in a non-technical, easy-to-understand language.

  • Follow company protocols and standard operating procedures for issue resolution and communication.



Required Skills and Qualifications



  • Basic computer literacy (typing, internet usage, email).

  • Excellent written communication skills in English.

  • Strong attention to detail and a customer-first mindset.

  • Ability to multitask and manage time effectively in a remote setting.

  • Reliable internet connection and a quiet workspace.



Experience



  • No prior professional experience required.

  • Freshers, homemakers, college students, and career switchers are encouraged to apply.

  • Training will be provided.



Working Hours



  • Flexible working hours (morning, afternoon, or night shifts available).

  • Part-time and full-time shifts offered based on availability.

  • 5-day work week with rotational weekend shifts if applicable.



Knowledge, Skills, and Abilities



  • Willingness to learn and adapt in a fast-paced digital environment.

  • Basic understanding of how to use support ticketing systems or willingness to learn.

  • Strong interpersonal skills and a positive attitude.

  • Ability to handle stressful situations calmly and professionally.



Benefits



  • Work from the comfort of your home.

  • Paid training and onboarding support.

  • Flexible scheduling and part-time/full-time options.

  • Performance-based incentives and bonus programs.

  • Certificate of experience upon successful completion of probation period.

  • Opportunity to grow into higher roles in customer support, QA, or technical departments.



Why Join Progressive Technology?


At Progressive Technology, we don’t just offer a job—we offer a launchpad for your future. Our inclusive, remote-friendly culture ensures every employee has the tools to succeed. Whether you’re starting your career or looking for a flexible role to suit your lifestyle, we invest in your growth, prioritize work-life balance, and value your contributions from day one.



How to Apply


To apply for the Online Help Desk Support role, simply email your updated resume to us with the subject line: “Help Desk Support – Application”.


Alternatively, click on the "Apply Now" button on our careers page: www.progressivetechjobs.com/careers

Apply Now

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