Work-from-Home IT Support AND Troubleshooting Jobs

Progressive Technology

Available Locations: Manila, Metro Manila

Job Description

Job Summary:


Progressive Technology is seeking a motivated and experienced IT Support and Troubleshooting Specialist to join our remote team. As an integral member of our IT support department, you will be responsible for providing exceptional technical support, diagnosing issues, and troubleshooting a wide range of hardware and software problems for our customers. This role offers an opportunity to work from home, providing flexibility and the ability to contribute to a growing and innovative company.



Key Responsibilities:



  • Provide Remote IT Support: Offer timely and effective remote support to users via phone, email, or chat, resolving hardware, software, and networking issues.

  • Troubleshooting & Diagnostics: Identify, troubleshoot, and resolve technical problems related to operating systems, software, peripherals, and networking equipment.

  • Customer Assistance: Assist end-users with setup, installation, configuration, and maintenance of software applications and IT systems.

  • Incident Management: Track and manage support tickets to ensure that issues are resolved in a timely manner, ensuring customer satisfaction.

  • Knowledge Sharing: Document troubleshooting steps and solutions for internal knowledge base and assist with the creation of self-help guides for customers.

  • Maintain System Performance: Monitor IT systems and recommend improvements to optimize system performance and prevent recurring issues.

  • Collaboration with Teams: Work closely with other IT departments and teams to escalate and resolve complex technical issues.



Required Skills and Qualifications:



  • Technical Expertise: In-depth knowledge of operating systems (Windows, macOS, Linux), hardware, software, and networking protocols.

  • Excellent Communication Skills: Ability to explain technical concepts in simple, clear terms to non-technical users.

  • Problem-Solving Skills: Strong analytical skills and the ability to troubleshoot and resolve technical issues effectively and efficiently.

  • Remote Support Tools: Experience with remote troubleshooting software and ticketing systems such as TeamViewer, Remote Desktop, Zendesk, etc.

  • Attention to Detail: Ability to identify root causes of issues and ensure thorough resolution.

  • Customer-Oriented Approach: A focus on providing outstanding customer service and ensuring customer satisfaction.



Experience:



  • Minimum 2 years of experience in a technical support or IT troubleshooting role.

  • Experience with remote IT support and troubleshooting, ideally within a work-from-home environment.

  • Familiarity with common office software, productivity tools, and basic networking concepts.

  • Previous experience in diagnosing and solving complex IT issues in real-time is highly desirable.



Working Hours:



  • Full-time position, with flexible working hours.

  • Must be available for shift work (including evenings and weekends) to provide global support across different time zones.

  • Remote position with the flexibility to work from the comfort of your home.



Knowledge, Skills, and Abilities:



  • Technical Skills: Advanced understanding of hardware, software, and networking issues.

  • Remote Troubleshooting: Expertise in troubleshooting remote systems and ensuring quick resolution of technical problems.

  • Organizational Skills: Ability to manage multiple tasks and support requests simultaneously while maintaining high service standards.

  • Time Management: Excellent time management skills to prioritize and handle various support requests.

  • Team Collaboration: Ability to collaborate effectively with other IT professionals and departments.



Benefits:



  • Work-from-Home Flexibility: Enjoy the comfort and flexibility of working from home.

  • Competitive Salary: Receive a competitive salary based on experience.

  • Healthcare Benefits: Access to comprehensive health insurance packages, including dental and vision.

  • Professional Development: Opportunities for continuous learning, certifications, and career growth within the company.

  • Paid Time Off: Generous paid vacation, sick leave, and public holidays.

  • Work-Life Balance: Flexible hours to promote a healthy work-life balance.



Why Join Progressive Technology?


Progressive Technology offers a dynamic and collaborative work environment where your technical skills are valued, and your contributions are recognized. As a remote worker, you will enjoy the benefits of flexibility and work-life balance while contributing to the success of a forward-thinking company. We foster an inclusive culture that encourages growth, innovation, and continuous improvement. If you are passionate about IT support and enjoy troubleshooting complex technical problems, we would love for you to join our team.



How to Apply:


Interested candidates should submit their updated resume and a cover letter highlighting their relevant experience in IT support and troubleshooting. Please email your application to us with the subject line "Work-from-Home IT Support and Troubleshooting Specialist Application."


We look forward to hearing from you!

Apply Now

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