Amazon Recruitment | Customer Service (Work From Home OR Office)

Amazon

Available Locations: Manila, Metro Manila

Job Description

📝 Job Summary


At Amazon, customer obsession is at the heart of everything we do. We are seeking enthusiastic, goal-oriented, and tech-savvy individuals to join our Customer Service team. As a Customer Service Associate, you will act as the first point of contact for our customers, delivering world-class service and ensuring every interaction is a delightful experience. Whether working from home or one of our dynamic office locations, you’ll have the opportunity to grow your career with one of the world’s most customer-centric companies.



🔑 Key Responsibilities



  • Handle a high volume of inbound calls, emails, and chat queries from Amazon customers.

  • Provide timely and accurate responses to inquiries related to orders, deliveries, returns, payments, and product information.

  • Resolve customer issues with empathy, professionalism, and efficiency.

  • Escalate complex or unresolved issues to the appropriate team.

  • Maintain detailed and accurate records of customer interactions in internal systems.

  • Meet or exceed performance targets related to customer satisfaction, resolution time, and productivity.



✅ Required Skills and Qualifications



  • 10+2 (Higher Secondary Certificate) or any graduate degree.

  • Excellent verbal and written communication skills in English (fluency in regional languages is a plus).

  • Strong problem-solving skills and customer focus.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Basic computer literacy and comfort working in online tools or CRM platforms.

  • A quiet, distraction-free workspace (for WFH applicants).



📈 Experience



  • Freshers are welcome to apply.

  • Previous experience in a customer support or BPO environment is an added advantage.



⏰ Working Hours



  • 24/7 rotational shifts including night shifts, weekends, and public holidays.

  • Flexible part-time and full-time options available.

  • Work from Home or Office depending on your preference and location eligibility.



🧠 Knowledge, Skills, and Abilities



  • Strong interpersonal and active listening skills.

  • Adaptability to change in a fast-paced environment.

  • Commitment to delivering a positive customer experience.

  • Self-motivated with the ability to work independently or as part of a team.

  • Familiarity with eCommerce platforms and general internet use.



🎁 Benefits



  • Competitive salary and performance-based incentives.

  • Internet and equipment reimbursement (for WFH roles).

  • Health insurance and wellness programs.

  • Paid time off, casual leave, and holidays.

  • Internal job postings and career development programs.

  • Employee discounts on Amazon products.



🌟 Why Join Amazon?


At Amazon, you are more than just an employee—you are part of a global team that innovates for millions of customers every day. We offer a culture of inclusion, learning, and growth. Whether you're launching your career or looking to explore new opportunities, Amazon is the place to make your mark and shape your future.



📬 How to Apply


Interested candidates can apply directly through the Amazon Careers website at https://www.amazon.jobs or by clicking on the "Customer Service Associate – India" job listing. Ensure your resume is updated and includes relevant contact information. Qualified applicants will be contacted for a virtual assessment and further interview steps.

Apply Now

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