E-commerce Customer Support Executive - Part-Time Remote Job

Fresher Jobs Hub

Available Locations: Bonnybridge, Scotland

Job Description

Job Summary


Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our team as E-commerce Customer Support Executives. This is a part-time, remote position ideal for students, freshers, stay-at-home parents, or anyone looking to earn extra income while working from home. You will be the first point of contact for our online customers, assisting them with order inquiries, returns, product information, and general support via chat, email, and phone.



Key Responsibilities



  • Respond promptly and professionally to customer queries via chat, email, and phone.

  • Handle inquiries related to product details, shipping status, order tracking, and returns.

  • Provide solutions to customer complaints and escalate complex issues to senior support when necessary.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Accurately document customer interactions and update customer records in our systems.

  • Collaborate with internal teams (logistics, product, marketing) to resolve customer concerns efficiently.

  • Monitor order issues and proactively reach out to ensure customer satisfaction.



Required Skills and Qualifications



  • Strong communication skills, both written and verbal.

  • Basic computer proficiency and the ability to use CRM or chat tools.

  • Ability to multitask and handle a fast-paced online environment.

  • A calm and empathetic approach to customer service.

  • Fluency in English is a must; knowledge of additional regional languages is a plus.



Experience



  • No prior experience required – training will be provided.

  • Freshers, students, and homemakers are encouraged to apply.

  • Previous experience in a customer service, call center, or e-commerce environment will be an advantage.



Working Hours



  • Part-time: 3 to 5 hours/day.

  • Flexible shifts available between 9 AM to 9 PM IST, including weekends.

  • Select your own hours based on your convenience and availability.



Knowledge, Skills, and Abilities



  • Familiarity with e-commerce platforms and online shopping processes.

  • Comfortable using email, spreadsheets, and online chat tools.

  • Ability to work independently with minimal supervision.

  • Strong problem-solving and conflict resolution skills.

  • A customer-first mindset with a desire to exceed expectations.



Benefits



  • 100% remote/work-from-home opportunity.

  • Flexible scheduling to accommodate your lifestyle.

  • Attractive part-time income with performance-based bonuses.

  • Paid virtual training and regular skill-development sessions.

  • Opportunity to gain experience in the fast-growing e-commerce sector.

  • Certificate of experience after successful project duration.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in providing meaningful remote work opportunities to those who want to learn, earn, and grow without compromising their personal commitments. Join a team that values flexibility, inclusivity, and professional development. Whether you're a student, fresher, or stay-at-home parent, this role offers a perfect entry point into the world of e-commerce and remote support.



How to Apply


Interested candidates can apply by sending their updated resume to us with the subject line “E-commerce Support Executive - Remote Application”. Shortlisted applicants will be contacted for an online interview and training session.

Apply Now

Similar Jobs