Healthcare Customer Support Executive - Part-Time Flexible Job

Fresher Jobs Hub

Available Locations: Bonnybridge, Scotland

Job Description

Job Summary


Fresher Jobs Hub is seeking a compassionate and detail-oriented Healthcare Customer Support Executive to join our dynamic remote support team. This part-time role is ideal for individuals who are passionate about delivering outstanding service and support to patients, healthcare providers, and medical institutions. As a Healthcare Customer Support Executive, you will play a critical role in ensuring a smooth communication experience for all stakeholders by resolving queries related to appointments, prescriptions, insurance, and patient care information.



Key Responsibilities



  • Respond promptly and professionally to patient and provider inquiries via phone, chat, or email.

  • Assist with scheduling appointments, verifying insurance details, and explaining basic healthcare processes.

  • Maintain accurate patient records in the system and ensure compliance with data privacy and HIPAA guidelines.

  • Resolve service issues with empathy and a problem-solving mindset, ensuring high customer satisfaction.

  • Collaborate with internal departments such as billing, claims, and provider networks to resolve complex cases.

  • Escalate unresolved issues to the appropriate supervisor or department as needed.

  • Stay updated with healthcare terminology, insurance protocols, and industry regulations.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Basic understanding of healthcare terms and customer service etiquette.

  • Strong interpersonal skills with a patient and empathetic attitude.

  • Proficiency in using customer service tools, email, CRM platforms, or ticketing systems.

  • Ability to multitask, manage time effectively, and handle sensitive patient data confidentially.



Experience



  • 0 to 2 years of experience in customer support or healthcare support roles.

  • Freshers with strong communication skills and a willingness to learn are encouraged to apply.

  • Prior experience in a healthcare BPO or hospital front desk role will be an advantage.



Working Hours



  • Flexible part-time hours available (minimum 3–5 hours per day).

  • Morning, afternoon, or evening shift slots – choose the one that fits your schedule.

  • Weekend availability is a plus, but not mandatory.



Knowledge, Skills, and Abilities



  • Knowledge of healthcare systems, EMR (Electronic Medical Records), and insurance claim workflows is a bonus.

  • High attention to detail and organizational skills.

  • Comfortable working independently in a remote environment.

  • Ability to maintain calm and professionalism under pressure.



Benefits



  • Work-from-home convenience with flexible working hours.

  • Competitive part-time pay and performance-based incentives.

  • On-the-job training and continuous learning opportunities.

  • Certificate of experience after successful completion of employment.

  • Supportive remote work culture with access to tools and mentorship.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in opening doors for talent—whether you're just starting your career or looking for a side opportunity with purpose. We empower our team with flexibility, growth, and meaningful work that impacts people’s lives in the healthcare space. Join us to make a difference from the comfort of your home!



How to Apply


Ready to make a positive impact in the healthcare support field?


📩 Send your updated resume to us 📅 Apply by: [Rolling Applications – Apply Early] 💬 Shortlisted candidates will be contacted for a virtual interview.

Apply Now

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