IT AND Software Customer Service Rep - Work-from-Home Opportunity

Fresher Jobs Hub

Available Locations: Bonnybridge, Scotland

Job Description

Job Summary


Fresher Jobs Hub is looking for enthusiastic and tech-savvy individuals to join our customer service team as IT and Software Customer Service Representatives. This is a remote position ideal for individuals who are passionate about technology and enjoy assisting customers in resolving issues with IT products or software services. Whether you’re a fresher or have some experience in tech support or client communication, this is your chance to work from home with a dynamic, fast-paced, and supportive team.



Key Responsibilities



  • Respond promptly to customer inquiries via chat, email, or voice support.

  • Troubleshoot common technical issues related to software installations, connectivity, and user account access.

  • Document and track reported issues using ticketing systems or CRM tools.

  • Guide users through step-by-step solutions using clear, non-technical language.

  • Collaborate with internal IT teams when complex problems need escalation.

  • Provide product usage advice, feature clarification, and best practices.

  • Ensure high levels of customer satisfaction and maintain professionalism during all interactions.



Required Skills and Qualifications



  • Basic understanding of IT/software-related terms (e.g., installations, updates, logins, browsers).

  • Excellent written and verbal communication skills in English.

  • Ability to work independently in a remote setting with minimal supervision.

  • Proficiency in using chat tools, email, and basic CRM or ticketing systems.

  • Strong customer service orientation with a problem-solving mindset.



Experience



  • No prior experience required; freshers are welcome.

  • Candidates with up to 1 year of experience in IT helpdesk, technical support, or customer service will have an added advantage.

  • Basic computer literacy and confidence in troubleshooting common software issues are essential.



Working Hours



  • Flexible work hours: Choose between full-time (8 hours/day) or part-time (4 hours/day).

  • Shifts available across different time zones (including night shifts for global customer coverage).

  • Weekend availability may be required on a rotational basis.



Knowledge, Skills, and Abilities



  • Familiarity with operating systems (Windows, macOS) and popular software applications.

  • Ability to explain technical details to non-technical users clearly.

  • Time management and multitasking capabilities.

  • A quiet work-from-home setup with a stable internet connection.

  • Willingness to learn and adapt to new technologies and tools.



Benefits



  • 100% remote work – no commute required.

  • Paid training and onboarding support.

  • Weekly or bi-weekly salary payouts.

  • Performance bonuses and incentive programs.

  • Career development opportunities within the IT support industry.

  • Supportive and inclusive virtual team culture.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in empowering entry-level talent and providing career pathways in technology-enabled roles. We are dedicated to nurturing potential by offering remote work flexibility, real-time training, and opportunities for rapid growth. Be part of a community that values learning, communication, and customer-centric support in the digital age.



How to Apply


Ready to start your career in remote IT customer service? Submit your resume with a brief cover note outlining your interest in this role to us Or apply through our website at www.fresherjobshub.com/apply


Applications are reviewed on a rolling basis. Early applicants will be prioritized.

Apply Now

Similar Jobs