Online Customer Support Representative - Weekend Remote Job

Fresher Jobs Hub

Available Locations: Cape Town, Western Cape

Job Description

Job Summary


Fresher Jobs Hub is seeking a dedicated and proactive Online Customer Support Representative to join our dynamic team on a weekend remote basis. This role is ideal for individuals who are passionate about delivering exceptional customer service and resolving queries efficiently while working from the comfort of their own home. As a vital link between our company and customers, you will ensure high satisfaction levels by providing timely, clear, and empathetic support across various communication channels.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via email, chat, and social media platforms during weekends.

  • Resolve customer issues related to products, services, orders, and technical difficulties with accuracy and patience.

  • Maintain detailed records of customer interactions, feedback, and actions taken in the customer service database.

  • Escalate complex issues to the appropriate departments while keeping customers informed of progress.

  • Provide product and service information, guiding customers to make informed decisions.

  • Collaborate with team members to improve customer service processes and customer satisfaction metrics.

  • Adhere to company policies, procedures, and standards for customer interactions.



Required Skills and Qualifications



  • Excellent written and verbal communication skills in English.

  • Strong problem-solving ability and attention to detail.

  • Basic knowledge of customer service principles and best practices.

  • Comfortable working with computers, CRM software, and online communication tools.

  • Ability to multitask and manage time efficiently in a remote work environment.

  • Friendly, patient, and customer-oriented demeanor.

  • High school diploma or equivalent required; any additional certifications in customer service or related fields are a plus.



Experience



  • Prior experience in customer support or related roles is preferred but not mandatory.

  • Freshers with a passion for customer service and strong communication skills are encouraged to apply.



Working Hours



  • Weekend shifts only (Saturday and Sunday).

  • Flexible hours within the weekend timeframe, typically between 9 AM to 9 PM based on company scheduling.

  • Remote work setup – work from home.



Knowledge, Skills, and Abilities



  • Proficient in navigating multiple communication channels simultaneously.

  • Ability to handle difficult or upset customers calmly and effectively.

  • Strong organizational skills to document and track customer issues properly.

  • Quick learner with adaptability to new tools and software.

  • Team player with a proactive attitude toward continuous improvement.



Benefits



  • Competitive weekend shift compensation.

  • Work-from-home convenience with no commute.

  • Opportunity to gain valuable experience in customer service.

  • Training and development support to enhance your skills.

  • Supportive work culture fostering growth and teamwork.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in nurturing talent and providing equal opportunities for growth. Our remote weekend customer support role is perfect for individuals seeking flexible work schedules without compromising on professional development. Join us to be part of a vibrant team that values your contribution, encourages learning, and offers a platform to build your career in customer service.



How to Apply


Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their interest and suitability for the role. Please send your application to us with the subject line: “Application for Weekend Online Customer Support Representative”.


Shortlisted candidates will be contacted for a virtual interview.

Apply Now

Similar Jobs