Passenger Reservation Support Agent – Airlink Customer Service Desk

Airlink

Available Locations: Johannesburg, Gauteng

Job Description

Job Title: Passenger Reservation Support Agent – Airlink Customer Service Desk


Airline: Airlink South Africa


Job Type: Full-Time | Shift-Based | On-Site / Hybrid (as applicable)


Location: Customer Support Center or Airport Reservation Desk – Various Locations



Job Summary:


Airlink is hiring Passenger Reservation Support Agents to deliver exceptional service to customers seeking flight bookings, ticket modifications, and general travel support. You will be the first point of contact for passengers via phone, email, or at the customer service desk, helping them plan and manage their journeys smoothly and efficiently.


This role combines customer service with reservations and administrative support — perfect for detail-oriented individuals with strong communication skills.



Key Responsibilities:



  • Assist passengers with new flight bookings, date changes, cancellations, and upgrades

  • Handle inbound calls, emails, and walk-in inquiries related to travel reservations

  • Ensure accurate data entry in reservation and ticketing systems (e.g., Amadeus/Sabre)

  • Inform customers about travel policies, baggage rules, and schedule changes

  • Coordinate with airport staff, operations, and other teams to ensure timely passenger support

  • Process refunds, reissues, and special requests (e.g., wheelchairs, special meals)

  • Maintain detailed records of all passenger interactions in the system

  • Provide polite, empathetic, and solution-driven service to all passengers



Eligibility Criteria:



  • Education: Minimum Matric/Grade 12; diploma in travel & tourism preferred

  • Experience: 0–2 years in airline reservations, ticketing, or customer service

  • Skills Required:



    • Good verbal and written communication (English proficiency mandatory)

    • Typing speed and familiarity with computer systems

    • Ability to remain calm and professional in high-pressure situations

    • Detail-oriented with strong problem-solving skills



  • Knowledge of airline reservation systems (Amadeus, Galileo, etc.) is an advantage



Working Hours:



  • Rotational shifts, including weekends and public holidays

  • Office, call center, or airport-based depending on assignment



Benefits:



  • Competitive monthly salary + incentives

  • Training on reservation systems and customer service tools

  • Travel benefits for eligible staff

  • Growth opportunities within airline operations, ticketing, and customer experience departments

  • Employee wellness and uniform programs



How to Apply:


Interested applicants can send their updated CV and a short cover letter to us.

Apply Now

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