Remote Customer Service Season Contract Healthcare

Concentrix

Available Locations: New York, New York

Job Description

Job Summary


Concentrix is seeking dedicated and compassionate Remote Customer Service Representatives to join our seasonal healthcare support team. This contract-based role offers an exciting opportunity to assist patients and healthcare providers by delivering exceptional service from the comfort of your home. As a critical point of contact, you will handle inquiries, resolve issues, and provide clear, empathetic communication to ensure a seamless healthcare experience for all stakeholders. This role is ideal for individuals who thrive in fast-paced environments, have a passion for helping others, and want to contribute meaningfully during peak healthcare seasons.



Key Responsibilities



  • Respond promptly and professionally to incoming calls, emails, and chats from patients and healthcare professionals.

  • Provide accurate information related to healthcare services, insurance coverage, appointment scheduling, and patient eligibility.

  • Troubleshoot and resolve customer issues with empathy and efficiency, escalating complex cases as necessary.

  • Document all interactions and transactions in compliance with healthcare regulations and company policies.

  • Collaborate with internal teams such as billing, clinical, and technical support to ensure customer satisfaction.

  • Maintain confidentiality and security of all patient information following HIPAA and company standards.

  • Participate in training sessions to stay updated on healthcare protocols, products, and services.

  • Meet or exceed individual and team performance targets, including quality and customer satisfaction metrics.



Required Skills and Qualifications



  • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

  • Prior experience in customer service, preferably in healthcare or insurance sectors.

  • Strong communication skills, both verbal and written, with a professional and friendly demeanor.

  • Ability to navigate multiple software systems and quickly learn new technologies.

  • Exceptional problem-solving skills and the ability to handle sensitive situations with discretion.

  • Detail-oriented with strong organizational and multitasking abilities.

  • Reliable internet connection and a quiet, dedicated workspace for remote work.

  • Familiarity with healthcare terminology, insurance processes, or HIPAA regulations is an advantage.



Experience



  • Minimum 1-2 years of customer service experience, ideally within healthcare, insurance, or related fields.

  • Experience working remotely or in virtual teams is a plus.

  • Demonstrated ability to work in a fast-paced environment with fluctuating workloads, especially during seasonal peaks.



Working Hours



  • Seasonal contract position with flexible shifts to cover peak demand periods.

  • Shifts may include weekdays, weekends, evenings, and holidays depending on business needs.

  • Typical shift duration ranges from 6 to 8 hours with opportunities for overtime.



Knowledge, Skills, and Abilities



  • Strong interpersonal skills with the ability to empathize and connect with patients and clients.

  • Effective time management and prioritization skills.

  • Proficiency in using CRM and call center software.

  • Ability to maintain professionalism and composure under pressure.

  • Commitment to maintaining patient confidentiality and following data protection laws.



Benefits



  • Competitive hourly pay with potential bonuses based on performance.

  • Fully remote work from home, eliminating commute time and expenses.

  • Comprehensive training and ongoing development opportunities.

  • Access to employee assistance programs and wellness resources.

  • Opportunity to gain valuable experience in healthcare customer service.

  • Flexible scheduling to support work-life balance during the contract period.



Why Join Concentrix?


At Concentrix, we are committed to delivering outstanding service and fostering a supportive and inclusive work environment. As a global leader in customer experience solutions, we empower our employees with cutting-edge tools, comprehensive training, and opportunities for career growth. Joining our seasonal healthcare team means making a direct impact on people’s lives while enjoying the flexibility and convenience of remote work. Be part of a company that values your contribution and supports your professional journey.



How to Apply


Interested candidates are encouraged to submit their resume and a brief cover letter through the official Concentrix careers portal or via the provided application link. Please ensure your application highlights your relevant experience and explains why you are an excellent fit for this seasonal healthcare customer service role. Only shortlisted candidates will be contacted for further assessment.

Apply Now

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