Remote Technical Support Engineer - Assist Users Globally, Anytime

Blinkit

Available Locations: Dallas, Texas

Job Description

Job Title: Remote Technical Support Engineer – Assist Users Globally, Anytime


Location: Remote (Open to Global Applicants)


Job Type: Full-Time / Part-Time / Contract


Experience Level: Entry to Mid-Level


We’re seeking a tech-savvy and customer-focused Technical Support Engineer to join our remote support team. In this role, you’ll help users resolve technical issues, ensure smooth product experiences, and provide timely solutions across platforms. If you enjoy troubleshooting, helping others, and working remotely, this is the perfect opportunity to support global users from anywhere.



Key Responsibilities



  • Provide first- and second-line technical support via email, chat, or ticketing systems

  • Diagnose, troubleshoot, and resolve hardware, software, or network issues

  • Document issues, resolutions, and customer interactions in the knowledge base

  • Collaborate with engineering or product teams to escalate complex problems

  • Guide customers through installations, configurations, and product usage

  • Monitor system performance and provide feedback to improve reliability

  • Ensure timely follow-ups and maintain high customer satisfaction



Requirements



  • 1–3 years of technical support or helpdesk experience

  • Strong understanding of operating systems (Windows, macOS, or Linux)

  • Familiarity with cloud platforms, web applications, or SaaS products

  • Experience using support tools like Zendesk, Freshdesk, or Intercom

  • Excellent problem-solving, communication, and documentation skills

  • Ability to work independently and across time zones

  • Bonus: Basic scripting or command-line knowledge is a plus



Why This Role Rocks



  • Fully remote – work from anywhere

  • Flexible hours and asynchronous work culture

  • Supportive and collaborative international team

  • Hands-on experience with global software products

  • Competitive pay with potential for growth into DevOps or engineering roles

  • Access to ongoing training and certification opportunities



How to Apply


Please submit:



  • Your resume or LinkedIn profile

  • A short summary of your technical support experience

  • Tools or platforms you’ve worked with

  • Your time zone and preferred working hours

  • (Optional) Hourly or monthly rate expectations

Apply Now

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