Job Summary

Chewy, a leading online retailer of pet products, is seeking a dedicated and enthusiastic Remote Customer Service Agent to join our growing team. This is an exciting opportunity to work from the comfort of your own home while helping customers with their pet-related needs. As a part of our customer service team, you will be the first point of contact for our customers, providing them with excellent service and support. Your role will involve addressing inquiries, troubleshooting issues, and ensuring that our customers have the best possible experience with Chewy.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding product details, order status, and returns.
• Assist customers with troubleshooting product issues and offer solutions.
• Process customer orders, changes, and cancellations while ensuring accuracy.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work collaboratively with team members and other departments to resolve customer issues.
• Document customer interactions and feedback in the system for future reference.
• Meet or exceed performance targets related to customer satisfaction, response time, and quality of service.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is a plus).
• Proven experience in customer service, retail, or call center environments.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work independently and manage time effectively in a remote environment.
• Comfortable using computers, software, and troubleshooting basic technical issues.
• Ability to work flexible hours, including evenings, weekends, and holidays if necessary.
• A reliable internet connection and a quiet, dedicated workspace at home.

Experience

• Minimum of 1 year of customer service experience preferred, though not mandatory.
• Experience in a remote work environment is a plus.
• Experience with customer service tools and platforms (such as Zendesk or Salesforce) is an advantage.

Working Hours

• Flexible hours with full-time and part-time opportunities available.
• Ability to work weekends and holidays when necessary.
• Shifts will be discussed during the interview process to accommodate different time zones.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to communicate clearly and effectively with customers.
• Ability to multitask and manage multiple customer inquiries simultaneously.
• High level of empathy and patience when dealing with frustrated or upset customers.
• Self-motivation and the ability to work independently with minimal supervision.
• Technical proficiency with computer systems and customer service platforms.
• Strong attention to detail and ability to follow procedures accurately.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health and wellness benefits package (including medical, dental, and vision coverage).
• Paid time off, sick leave, and holiday pay.
• 401(k) plan with company match.
• Flexible work-from-home environment.
• Opportunities for professional development and career advancement.
• Employee discounts on Chewy products.

Why Join Chewy?

Chewy is more than just a pet product retailer — we are a passionate team of pet lovers committed to providing the best service to our customers. By joining us, you will be part of a company that values customer satisfaction, innovation, and work-life balance. Chewy fosters an inclusive, dynamic, and supportive work environment where you can grow professionally while making a difference in the lives of pet owners. Our teams commitment to excellence ensures that you will have the tools and resources needed to succeed in your role.

How to Apply

Interested candidates can apply by visiting our careers page on the Chewy website or sending an updated resume to the provided contact email. Please include a brief cover letter explaining why you would be an excellent fit for the role and how your skills align with our customer service goals. We look forward to learning more about you!