Job Summary:Chewy is seeking dedicated and enthusiastic individuals to join our team as Virtual Customer Care Representatives. This remote role allows you to provide exceptional customer service from the comfort of your home. As a Virtual Customer Care Representative, you will be the first point of contact for Chewys customers, helping them with inquiries, orders, and product information. Your role is crucial in ensuring customers have an outstanding experience with Chewy, promoting our brand values of reliability, trust, and care for pets.

Key Responsibilities:

• Provide top-notch customer support to Chewys customers through phone, chat, or email in a timely and professional manner.
• Assist customers with their orders, including placing new orders, tracking deliveries, and resolving issues.
• Address customer inquiries regarding product information, pricing, and availability.
• Process returns, exchanges, and complaints efficiently and professionally.
• Maintain a high level of product knowledge to guide customers in making informed decisions.
• Troubleshoot and resolve technical issues that may arise with orders or website navigation.
• Follow established procedures to meet customer needs while ensuring compliance with company policies.
• Update customer records and document interactions accurately in the customer management system.
• Work collaboratively with team members and management to achieve customer service goals.

Required Skills and Qualifications:

• High school diploma or equivalent (required); Associates or Bachelors degree is a plus.
• Excellent verbal and written communication skills with a customer-first attitude.
• Strong problem-solving abilities and ability to think on your feet.
• Ability to remain calm and professional under pressure.
• Basic computer skills, including familiarity with using customer management systems, email, and chat applications.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Reliable internet connection and a quiet, dedicated workspace.
• Flexibility to work a variety of shifts, including weekends and holidays.

Experience:

• Prior experience in customer service or a related field is preferred, but not required.
• Experience in remote work environments is a plus.
• Previous experience working in retail, sales, or call centers is an advantage.

Working Hours:

• Full-time and part-time positions available.
• Flexible shifts including evenings, weekends, and holidays.
• Remote work from home with the flexibility to set up your workspace in a way that suits you.

Knowledge, Skills, and Abilities:

• Strong customer service mindset and the ability to build rapport with customers.
• A keen attention to detail and the ability to multitask effectively.
• Ability to work independently and as part of a team in a remote work environment.
• Knowledge of the pet care industry and familiarity with Chewys products is a plus.
• A proactive approach to solving problems and exceeding customer expectations.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible work-from-home schedule.
• Health, dental, and vision insurance plans.
• 401(k) with company matching.
• Paid time off (PTO), including holidays and sick days.
• Employee discounts on Chewy products.
• Career development and growth opportunities.
• Access to training programs to enhance your customer service skills and knowledge.

Why Join Chewy?At Chewy, we are passionate about pets and dedicated to providing outstanding customer experiences. As a virtual customer care representative, you will have the opportunity to work with a team that values collaboration, innovation, and excellence. Whether you are just starting your career or looking for a change, Chewy offers a supportive work environment that fosters growth, learning, and recognition. Join us and be part of a company that is revolutionizing pet care and customer service.

How to Apply:To apply, please visit our careers page on Chewys official website and submit your resume along with a cover letter detailing your experience and passion for customer service. Ensure that your application highlights your relevant skills and why you would be a great fit for our team. We look forward to reviewing your application and welcoming you to the Chewy family!