Remote Pet Parent Support Specialist - Chewy Customer Care

Chewy

Available Locations: Texas City, Texas

Job Description

Job Summary


Chewy is seeking compassionate and dedicated Remote Pet Parent Support Specialists to join our Customer Care team. In this role, you will be the primary point of contact for our valued customers—pet parents—offering personalized assistance with orders, product recommendations, and solutions to enhance their experience. Your mission will be to provide exceptional customer service that reflects Chewy’s commitment to pet happiness and wellness, helping pet parents every step of the way in their journey with their furry friends. This position is fully remote, providing flexibility and work-life balance while making a positive impact on pet families across the country.



Key Responsibilities



  • Deliver outstanding, empathetic customer service via phone, email, and chat to pet parents seeking support with orders, product inquiries, and general information.

  • Understand and resolve customer concerns quickly and efficiently, escalating issues when necessary to ensure satisfaction.

  • Offer expert advice and product recommendations tailored to the unique needs of each pet and pet parent.

  • Maintain accurate and detailed records of customer interactions and transactions.

  • Collaborate with internal teams, including fulfillment and logistics, to address and resolve customer issues promptly.

  • Stay informed about Chewy’s product offerings, promotions, policies, and pet care trends to provide accurate guidance.

  • Advocate for customers and contribute feedback to help improve service delivery and product assortment.



Required Skills and Qualifications



  • Strong passion for pets and a genuine desire to help pet parents.

  • Excellent verbal and written communication skills with a friendly, patient, and empathetic approach.

  • Ability to multi-task and manage time effectively in a fast-paced, remote environment.

  • Proficient with computers and comfortable using multiple software systems simultaneously.

  • Strong problem-solving skills and the ability to think creatively to provide solutions.

  • Attention to detail with a focus on accuracy in data entry and customer records.

  • Ability to work independently and collaboratively in a remote team setting.



Experience



  • Previous experience in customer service or support roles preferred, especially in retail, e-commerce, or pet-related industries.

  • Experience working remotely is a plus but not required.

  • Familiarity with CRM software and call center technology is advantageous.



Working Hours



  • This is a full-time, remote position requiring availability to work flexible shifts, including evenings, weekends, and holidays as needed to support Chewy’s customers across various time zones.

  • Shift schedules will be provided and may vary based on business needs.



Knowledge, Skills, and Abilities



  • Strong interpersonal skills with the ability to connect and empathize with diverse customer backgrounds.

  • Effective listening skills and patience in handling complex customer interactions.

  • Self-motivated with excellent organizational and multitasking abilities.

  • Adaptable and comfortable working in a dynamic environment with evolving processes.

  • Commitment to upholding Chewy’s brand values and customer-first philosophy.



Benefits



  • Competitive salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance plans.

  • Generous paid time off including vacation, sick leave, and holidays.

  • Employee discounts on Chewy products for your own pets.

  • Professional development opportunities and career growth within a rapidly expanding company.

  • Supportive remote work environment with flexible scheduling options.



Why Join Chewy?


At Chewy, we’re more than a pet retailer — we’re a family dedicated to enhancing the lives of pets and their parents. By joining our Customer Care team, you’ll have the opportunity to make a meaningful difference every day, supporting customers who trust us with their pets’ needs. Our remote work model offers flexibility and balance, empowering you to thrive professionally while caring for your own furry friends. Come be part of a company that values empathy, innovation, and community — where your work truly matters.



How to Apply


Interested candidates are invited to submit their resume and a brief cover letter explaining their passion for pets and customer service. Please apply online through Chewy’s career portal or send your application to us with the subject line: Remote Pet Parent Support Specialist Application.


We look forward to welcoming you to the Chewy family!

Apply Now

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