Work From Home BPO Associate – Voice Process – Day Shift

NextCall Ventures

Available Locations: Chennai, Tamilnadu

Job Description

Job Summary


NextCall Ventures is looking for enthusiastic and customer-focused BPO Associates to join our Work from Home Voice Process team. This role involves handling inbound and outbound calls, assisting customers with their queries, and providing accurate and timely solutions. If you are a confident communicator who enjoys delivering excellent customer service and building strong client relationships, this is the ideal opportunity for you.



Key Responsibilities



  • Handle inbound and outbound customer calls professionally and efficiently.

  • Provide accurate information and solutions to customer queries.

  • Maintain call logs, records, and customer data with confidentiality.

  • Resolve customer complaints and escalate issues to the appropriate team if needed.

  • Follow company communication guidelines and quality standards during every interaction.

  • Meet daily, weekly, and monthly performance targets including call handling and customer satisfaction.



Required Skills and Qualifications



  • Strong verbal communication skills in English and Hindi (additional regional languages are a plus).

  • Basic computer literacy with knowledge of MS Office and email communication.

  • Excellent listening and problem-solving skills.

  • Ability to remain patient, polite, and professional during challenging customer interactions.

  • Self-motivated and capable of working independently from home.



Experience



  • Freshers and experienced candidates are welcome to apply.

  • Prior experience in BPO, call center, or voice process roles will be an added advantage.



Working Hours



  • Day Shift: 9:00 AM to 6:00 PM (Monday to Saturday).

  • Sunday will be a fixed weekly off.

  • Flexible schedules may be available based on business requirements.



Knowledge, Skills, and Abilities



  • Strong understanding of customer service principles and practices.

  • Ability to multitask and manage time efficiently.

  • Quick learner with adaptability to new tools, software, and processes.

  • Positive attitude and a team-oriented mindset for collaborative work.



Benefits



  • Work from the comfort of your home with a stable internet connection.

  • Attractive salary package with performance-based incentives.

  • Comprehensive training to ensure smooth onboarding.

  • Career growth opportunities within the BPO industry.

  • Employee engagement programs and skill development workshops.



Why Join NextCall Ventures?


At NextCall Ventures, we value our employees and their career growth. By joining us, you will become part of a dynamic organization that rewards dedication and performance. Our supportive work culture, flexible remote opportunities, and commitment to professional development make us a preferred employer for individuals seeking a stable work-from-home career.



How to Apply


Interested candidates can send their updated resume to careers@nextcallventures.com with the subject line “BPO Associate – Voice Process – WFH”. Shortlisted candidates will be contacted for an online interview and assessment.

Apply Now

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