Home based Customer Service Representative and Data Entry
Fresher Jobs Hub
Available Locations:
Johannesburg, Gauteng
Job Description
Job Summary
Fresher Jobs Hub is looking for detail‑oriented, empathetic, and tech-comfortable professionals to support our customers via chat, email, and phone while accurately entering, updating, and maintaining data in our systems. This is a fully remote role ideal for freshers, return-to-work professionals, students, and anyone seeking flexible, work-from-home opportunities. Comprehensive training will be provided.
Key Responsibilities
- Respond to customer queries through phone, email, live chat, or social channels with accuracy, empathy, and professionalism.
- Log, update, and maintain customer records, tickets, and case notes in CRM/Helpdesk tools.
- Perform high‑volume, error‑free data entry, cleansing, and validation across spreadsheets and databases.
- Follow defined SOPs, scripts, and escalation matrices to resolve or route issues quickly.
- Track and meet individual KPIs (AHT, CSAT, FCR, productivity, accuracy, TAT).
- Flag recurring issues and suggest improvements to FAQs, macros, or workflows.
- Collaborate with team leaders/QA to close knowledge gaps and continuously improve service quality.
- Protect customer data and adhere to information security and confidentiality policies.
- Support ad-hoc administrative tasks (reporting, formatting datasets, preparing basic dashboards).
Required Skills and Qualifications
- Excellent written and verbal communication skills in English (additional regional languages are a plus).
- Fast and accurate typing skills (35+ WPM preferred) with strong attention to detail.
- Basic to intermediate proficiency with MS Excel / Google Sheets (sorting, filtering, basic formulas).
- Comfort using CRM, ticketing, or helpdesk tools (training provided if you’re a fresher).
- Strong problem-solving mindset with the ability to follow structured processes.
- Ability to multitask, prioritize, and remain calm under pressure.
- Reliable home workspace, stable broadband internet, and a computer/headset.
Experience
- Freshers welcome — prior BPO/customer service/data entry experience is an advantage but not mandatory.
- Internship, freelance, or volunteer experience in support, data entry, or operations will be valued.
Working Hours
- Flexible shifts available: Day, Evening, Night, and Weekend options (rotational or fixed, based on business need).
- Part-time (20–30 hrs/week) and Full-time (40 hrs/week) tracks available.
- Overtime/holiday shifts may be offered/required during peak periods (with applicable compensation as per policy).
Knowledge, Skills, and Abilities
- Customer-first mindset with high ownership and accountability.
- Data accuracy orientation with a zero‑defect mentality.
- Familiarity with basic ticket lifecycle concepts (open, pending, resolved, closed) is a plus.
- Ability to learn new tools quickly and adapt to changing processes.
- Ethical handling of sensitive and confidential information.
- Team player with a continuous improvement attitude.
Benefits
- 100% remote work with flexible scheduling.
- Structured onboarding & paid training.
- Performance-based incentives and growth pathways into QA, Training, Team Lead, MIS/Reporting, or Operations roles.
- Paid time off, festival/holiday allowances (as per policy).
- Wellness and learning resources (webinars, micro-courses, mentorship).
- Inclusive, supportive culture welcoming freshers, returnees, and diverse applicants.
Why Join Fresher Jobs Hub
- Entry-friendly: Break into customer service/operations without prior experience.
- Skill acceleration: Learn industry tools, service excellence, and data accuracy best practices.
- Career mobility: Clear, merit-based internal progression routes.
- Work-life fit: Choose shifts that align with your studies, caregiving, or side projects.
- Impact: Help thousands of customers while shaping scalable support processes.
How to Apply
- Prepare your CV highlighting communication skills, typing speed, tools you know (Excel/Sheets/CRM), and any support/data entry experience (including internships or projects).
- Write a short cover note (3–5 lines) explaining why remote customer service & data entry suits you.
- Submit your application (CV + cover note) through the Fresher Jobs Hub career portal or email (as instructed in the job post).
- Complete the assessments you’ll receive (typing speed/accuracy, grammar, basic Excel, and a short situational/customer empathy test).
- Interview (virtual) with our hiring team.
- Offer & onboarding — join training and kick-start your remote career!
Equal Opportunity Statement Fresher Jobs Hub is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including freshers, women returning to work, and persons with disabilities.